Mapeamento bibliométrico e de clusters da pesquisa científica sobre gestão do conhecimento e mídias sociais

Autores/as

Resumen

As organizações, por meio da gestão do conhecimento, buscam obter vantagem competitiva a partir do seu conhecimento gerado e adquirido. O uso das mídiais sociais tornou-se tão frequente por parte das pessoas que acabou se tornando um recurso organizacional. Um dos principais motivos para o uso das mídias sociais nas organizações é a gestão do conhecimento. Durante quase duas décadas diversas pesquisas sobre o uso de mídias sociais para a gestão do conhecimento foram realizadas. Desse modo, o objetivo desse estudo é mapear o perfil da pesquisa científica sobre as Mídias Sociais e a Gestão do Conhecimento. Foi conduzido um estudo bibliométrico para examinar as pesquisas científicas relacionadas ao tema e elaborado o mapeamento temático. Com base no mapeamento temático que contemplou 379 publicações, foi possível identificar a existência de vertentes de estudo em ascensão relacionadas ao tema. Com isso, pretende-se contribuir para a literatura, ao tornar evidente os principais autores, trabalhos, periódicos e eventos, e tópicos de pesquisa relacionados ao tema.

Palabras clave

Mídias sociais, gestão do conhecimento, estudo bibliométrico, análise temática

Citas

Aakhus, M., Agerfalk, P., Lyytinen, K., & Te'eni, D. (2012). Information systems for symbolic action: Social Media and Beyond. Call for papers MISQ Special Issue.

Abbasi, A., & Altmann, J. (2011, January). On the correlation between research performance and social network analysis measures applied to research collaboration networks. In System Sciences (HICSS), 2011 44th Hawaii International Conference on (pp. 1-10). IEEE. https://doi.org/10.1109/hicss.2011.325

Abbasi, A., Sarker, S., & Chiang, R. H. (2016). Big data research in information systems: Toward an inclusive research agenda. Journal of the Association for Information Systems, 17(2), 3. https://doi.org/10.17705/1jais.00423

Agosto, L., Plu, M., Vignollet, L., Bellec, P. (2004). Someone: A cooperative system for personalized information exchange. 5th International Conference on Enterprise Information Systems, Angers, France. https://doi.org/10.1007/1-4020-2673-0_31

Akhavan, P., Ebrahim, N. A., Fetrati, M. A., & Pezeshkan, A. (2016). Major trends in knowledge management research: a bibliometric study. Scientometrics, 107(3), 1249-1264. https://doi.org/10.1007/s11192-016-1938-x

Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 107-136. https://doi.org/10.2307/3250961

Annabi, H., & McGann (2013). Social Media as the missing link: Connecting Communities of Practice to Business Strategy. Journal or Organizational Computing and Electronic Commerce, 23(1-2), 56-83. https://doi.org/10.1080/10919392.2013.748608

Andriole, S. J. (2010). Business impact of web 2.0 technologies. Communications of the ACM, 53 (12), 67-79. https://doi.org/10.1145/1859204.1859225

Araújo, C. A. (2006). Bibliometria: evolução histórica e questões atuais. Em questão, 12(1), 11-32.

Archer-Brown, C., & Kietzmann, J. (2018). Strategic knowledge management and enterprise social media. Journal of Knowledge Management, Vol. 22 No. 6, pp. 1288-1309. https://doi.org/10.1108/jkm-08-2017-0359

Barley, W. C., Treem, J. W., & Kuhn, T. (2018). Valuing multiple trajectories of knowledge: A critical review and agenda for knowledge management research. Academy of Management Annals, 12(1), 278-317. https://doi.org/10.5465/annals.2016.0041

Bebensee, T., Helms, R., & Spruit, M. (2010). Exploring Web 2.0 applications as a mean of bolstering up knowledge management. In ECKM2010-Proceedings of the 11th European Conference on Knowledge Management, 1, 65. https://doi.org/10.4018/978-1-61350-195-5.ch002

Behringer, N., & Sassenberg, K. (2015). Introducing social media for knowledge management: Determinants of employees’ intentions to adopt new tools. Computers in Human Behavior, 48, 290-296. https://doi.org/10.1016/j.chb.2015.01.069

Bhimani, H., Mention, A. L., & Barlatier, P. J. (2019). Social media and innovation: A systematic literature review and future research directions. Technological Forecasting and Social Change, 144, 251-269. https://doi.org/10.1016/j.techfore.2018.10.007

Blondel, V. D., Guillaume, J. L., Lambiotte, R., & Lefebvre, E. (2008). Fast unfolding of communities in large networks. Journal of statistical mechanics: theory and experiment, 2008(10), P10008. https://doi.org/10.1088/1742-5468/2008/10/p10008

Borgatti, S. P., Everett, M. G., & Johnson, J. C. (2013). Analyzing social networks. Sage.

Cezar, B. G. S., Cassanego, P., & Corso, K. B. (2018). O uso de redes sociais virtuais para fins laborais no ambiente organizacional: um estudo à luz da Análise de Redes Sociais (ARS). REDES. Revista hispana para el análisis de redes sociales, 29(2), 271-285.

https://doi.org/10.5565/rev/redes.106

Davenport, T.; Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press. https://doi.org/10.1108/nlw.2000.101.6.282.4

Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, 68(2), 360-370. https://doi.org/10.1016/j.jbusres.2014.06.022

Dong, J. Q., & Wu, W. (2015). Business value of social media technologies: Evidence from online user innovation communities. The Journal of Strategic Information Systems, 24(2), 113-127. https://doi.org/10.1016/j.jsis.2015.04.003

Drucker, P. (1993). Post-capitalist society/Drucker P. NY: Harper Business.

El Ouirdi, A., El Ouirdi, M., Segers, J., & Henderickx, E. (2015). Employees' use of social media technologies: a methodological and thematic review. Behaviour & Information Technology, 34(5), 454-464. https://doi.org/10.1080/0144929x.2015.1004647

Freeman, L. C. (1978). Centrality in social networks conceptual clarification. Social networks, 1(3), 215-239. https://doi.org/10.1016/0378-8733(78)90021-7

Gabriel, M. (2010). Marketing na era digital: conceitos, plataformas e estratégias. Novatec Editora.

Gardner, B. (2013). Making sense of Enterprise 2.0. VINE, 43(2), 149-160. https://doi.org/10.1108/03055721311329936

Grant, R. M. (1996). Toward a Knowledge-Based Theory of the Firm. Strategic Management Journal, 17 (S2), 109-122. https://doi.org/10.1002/smj.4250171110

Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214. https://doi.org/10.1080/07421222.2001.11045669

Guedes, V. L., & Borschiver, S. (2005). Bibliometria: uma ferramenta estatística para a gestão da informação e do conhecimento, em sistemas de informação, de comunicação e de avaliação científica e tecnológica. Encontro Nacional de Ciência da Informação, 6(1), 1-18. https://doi.org/10.18225/9788570131485.cap14

Ha, S. T., & Lo, M. C. (2018). An empirical examination of knowledge management and organizational performance among Malaysian manufacturing SMEs. International Journal of Business Innovation and Research, Vol. 17, Nº 1, pg. 23-37. https://doi.org/10.1504/ijbir.2018.094196

Hair, J., Babin, B., Money, A., & Samouel, P. (2005). Fundamentos de métodos de pesquisa em administração. Bookman Companhia Ed.

Hansen, M. T., Nohria, N., & Tierney, T. (1999). What’s your strategy for managing knowledge. The knowledge management yearbook 2000–2001, 77(2), 106-116. https://doi.org/10.4324/9780080941042-9

Ho, K. (2014). Harnessing the social web for health and wellness: issues for research and knowledge translation. Journal of medical Internet research, 16(2), e34. https://doi.org/10.2196/jmir.2969

João, B. N., Souza, C. L., Serralvo, F. A. (2019). Revisão sistemática de cidades inteligentes e internet das coisas como tópico de pesquisa. Cadernos EBAPE.BR, 17 (4), 1115-1130. https://doi.org/10.1590/1679-395174442

Kane, G. C. (2017). The evolutionary implications of social media for organizational knowledge management. Information and Organization, 27, 37-46. https://doi.org/10.1016/j.infoandorg.2017.01.001

Kane, G. C., Alavi, M., Labianca, G., Borgatti, S. P. (2014). What’s different about social media networks? A framework and research agenda. MIS Quarterly, 38(1), 275-304. https://doi.org/10.25300/misq/2014/38.1.13

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003

Kapoor, K. K., Talmimani, K., Rana, N. P., Patil, P., Dwivedi, Y. K., & Nerur, S. (2018). Advances in social media research: Past, present and future. Information Systems Frontiers, 20(3), 531-558. https://doi.org/10.1007/s10796-017-9810-y

King, A.W, & Zeithaml, C. P. (2003). Measuring organizational knowledge: a conceptual and methodological framework. Strategic Management Journal, 24(8), 763-772. https://doi.org/10.1002/smj.333

Kroth, G. L., Löbler, M. L., Barbosa, F. P. (2017). Teoria do foco regulatório: Um estudo bibliométrico do estado atual da produção brasileira e da relação com a teoria dos prospectos. In: Anais XLI EnANPAD 2017, São Paulo. https://doi.org/10.14295/idonline.v13i44.1634

Kuegler, M., Smolnik, S., & Kane, G. (2015). What’s in IT for employees? Understanding the relationship between use and performance in enterprise social software. The Journal of Strategic Information Systems, 24(2), 90-112. https://doi.org/10.1016/j.jsis.2015.04.001

Kwayu, S., Lal, B., & Abubakre, M. (2018). Enhancing Organisational competitiveness via social media-a strategy as practice perspective. Information Systems Frontiers, 20(3), 439-456. https://doi.org/10.1007/s10796-017-9816-5

Leonardi, P. M. (2014). Social media, knowledge sharing, and innovation: Toward a theory of communication visibility. Information Systems Research, 25(4), 796-816. https://doi.org/10.1287/isre.2014.0536

Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer-Mediated Communication, 19(1), 1-19. https://doi.org/10.1111/jcc4.12029

Leonardi, P. M., & Meyer, S. R. (2015). Social media as social lubricant: How ambient awareness eases knowledge transfer. American Behavioral Scientist, 59(1), 10-34. https://doi.org/10.1177/0002764214540509

Leonardi, P. M., & Vaast, E. (2017). Social media and their affordances for organizing: A review and agenda for research. Academy of Management Annals, 11(1), 150-188. https://doi.org/10.5465/annals.2015.0144

Levy, M. (2009). WEB 2.0 implications on knowledge management. Journal of Knowledge Management, 13 (1), 120-134. https://doi.org/10.1108/13673270910931215

Liang, T. P., & Liu, Y. H. (2018). Research landscape of business intelligence and big data analytics: A bibliometrics study. Expert Systems with Applications, 111, 2-10. https://doi.org/10.1016/j.eswa.2018.05.018

Lin, H. F. (2014). A multi-stage analysis of antecedents and consequences of knowledge management evolution. Journal of Knowledge Management. Vol. 18 No. 1, pp. 52-74. https://doi.org/10.1108/jkm-07-2013-0278

Majchrzak, A., Faraj, S., Kane, G. C., Azad, B. (2013). The contradictory influence of social media affordances on online communal knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 38-55. https://doi.org/10.1111/jcc4.12030

Majchrzak, A., Wagner, C., & Yates, D. (2013). The impact of shaping on knowledge reuse for organizational improvement with wikis. Mis Quarterly, 455-469. https://doi.org/10.25300/misq/2013/37.2.07

McAfee, A., & Brynjolfsson, E. (2012). Big data: The management revolution. Harvard Business Review. Disponivel em: < https://hbr.org/2012/10/big-data-the-management-revolution> Acesso em: 05/04/2020.

Menolli, A. L. A., Pinto, H. S., Reinehr, S., & Malucelli, A. (2017). SECOL: a semantic environment based on social media to support organisational learning. Behaviour & Information Technology, 36(4), 364-389. https://doi.org/10.1080/0144929x.2016.1236836

Meske, C., & Stieglitz, S. (2013, June). Adoption and use of social media in small and medium-sized enterprises. In working conference on practice-driven research on enterprise transformation (pp. 61-75). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38774-6_5

Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance: a decomposed view. Journal of Knowledge Management, 15(1), 156-171. https://doi.org/10.1108/13673271111108756

Morales, V. J., Martín-Rojas, R., & Lardón-López, M. E. (2018). Influence of social media technologies on organizational performance through knowledge and innovation. Baltic Journal of Management, 13(3), 345-367. https://doi.org/10.1108/bjm-04-2017-0123

Musser, J. (2007). Web 2.0-Principles and Best Practices O’Reilly Media. Inc., Sebastopol, CA, USA.

Narazaki, R. S., Chaves, M. S., & Pedron, C. D. (2020). Social media in knowledge management: A holistic knowledge funnel based on a retrospective 10‐year study in top‐tier journals. Knowledge and Process Management, 27(2), 1-10. https://doi.org/10.1002/kpm.1629

Nguyen, B., Yu, X., Melewar, T. C., & Chen, J. (2015). Brand innovation and social media: Knowledge acquisition from social media, market orientation, and the moderating role of social media strategic capability. Industrial Marketing Management, 51, 11-25. https://doi.org/10.1016/j.indmarman.2015.04.017

Nithithanatchinnapat, B., Taylor, J., Joshi, K. D., & Weiss, M. L. (2016). Organizational communities of practice: Review, analysis, and role of information and communications technologies. Journal of Organizational Computing and Electronic Commerce, 26(4), 307-322.

Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14-37. https://doi.org/10.1287/orsc.5.1.14

Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating. New York, 304.

Palvia, P., Daneshvar Kakhki, M., Ghoshal, T., Uppala, V., & Wang, W. (2015). Methodological and topic trends in information systems research: A meta-analysis of IS journals. Communications of the Association for Information Systems, 37(1), 30, 630-650. https://doi.org/10.17705/1cais.03730

Parveen, F., Jaafar, N. I., & Ainin, S. (2016). Social media’s impact on organizational performance and entrepreneurial orientation in organizations. Management Decision. Vol. 54 No. 9, pp. 2208-2234. https://doi.org/10.1108/md-08-2015-0336

Podsakoff, P. M., MacKenzie, S. B., Podsakoff, N. P., & Bachrach, D. G. (2008). Scholarly Influence in the Field of Management: A Bibliometric Analysis of the Determinants of University and Author Impact in the Management Literature in the Past Quarter Century. Journal of Management, 34 (4), 641-720. https://doi.org/10.1177/0149206308319533

Polanyi, M. (1962). Personal knowledge: Towards a post-critical philosophy. University of Chicago Press.

Polanyi, M. (1967). The tacit dimensión. Routledge & Kegan Paul London UK.

Qi, C., & Chau, P. Y. K. (2018). Will enterprise social networking systems promote knowledge management and organizational learning? An empirical study. Journal of Organizational Computing and Electronic Commerce, 28(1), 31-57. https://doi.org/10.1080/10919392.2018.1407081

Recuero, R., Bastos, M., & Zago, G. (2015). Análise de redes para mídia social. Porto Alegre: Sulina, 19-33.

Rosa, D. V., Chaves, M. S., Oliveira, M., & Pedron, C. (2016). Target: A collaborative model based on social media to support the management of lessons learned in projects. International Journal of Managing Projects in Business, 9(3), 654-681. https://doi.org/10.1108/IJMPB-12-2015-0120

Ruiz, A. (2018). Análisis de la producción y colaboración científica de Instituciones: el caso del Instituto de Investigaciones em Matemáticas Aplicadas y em Sistemas (IIMAS) de la Universidad Nacional Autónoma de México (UNAM). REDES. Revista hispana para el análisis de redes sociales, 29(1), 1-19. https://doi.org/10.5565/rev/redes.373

Russell, J. M., Madera Jaramillo, M. J., & Ainsworth, S. (2009). El análisis de redes em el estudio de la colaboración científica. REDES. Revista hispana para el análisis de redes sociales, 17(2), 39-47. https://doi.org/10.5565/rev/redes.374

Saito, L. M. S., Oliveira, A. P. G., Domingues, C. R. (2019). A produção científica sobre capacidades dinâmicas: Um estudo bibliométrico de 1997 a 2018. In: XLIII EnANPAD 2019, São Paulo. https://doi.org/10.24023/futurejournal/2175-5825/2020.v12i2.483

Shang, S. S., Li, E. Y., Wu, Y. L., & Hou, O. C. (2011). Understanding Web 2.0 service models: A knowledge-creating perspective. Information & Management, 48(4-5), 178-184. https://doi.org/10.1016/j.im.2011.01.005

Soto-Acosta, P., Cegarra-Navarro, J. G., & Garcia-Perez, A. (2017). From the guest editors: Enterprise social media for knowledge management and innovation in SMEs. Information Systems Management, 34(3), 203-204. https://doi.org/10.1080/10580530.2017.1329995

Soto-Acosta, P., Del Giudice, M., & Scuotto, V. (2018). Emerging issues on business innovation ecosystems: the role of information and communication technologies (ICTs) for knowledge management (KM) and innovation within and among enterprises. Baltic Journal of Management, 13(3), 298-302. https://doi.org/10.1108/bjm-07-2018-398

Spender, J. C; Grant, R. M. (1996). Knowledge and the firm: Overview. Strategic Management Journal, 17(2), 5-9. https://doi.org/10.1002/smj.4250171103

Stenmark, D. (2000). Leveraging tacit organizational knowledge. Journal of Management Information Systems, 17(3), 9-24. https://doi.org/10.1080/07421222.2000.11045655

Tao, X. H., Huang, W., Mu, X. M., & Xie, H. R. (2016). Special issue on knowledge management of web social media. Web Intelligence, 14(4), 273-274. https://doi.org/10.3233/web-160343

Trier, M., & Richter, A. (2015). The deep structure of organizational online networking–an actor‐oriented case study. Information Systems Journal, 25(5), 465-488. https://doi.org/10.1111/isj.12047

Troyano, F. F. D. L. R, Gasca, R. M., Abril, L. G., & Morente, F. V. (2005). Análisis de Redes Sociales mediante Diagramas Estratégicos y Diagramas Estructurales. REDES. Revista hispana para el análisis de redes sociales, 8(1). https://doi.org/10.5565/rev/redes.65

Van Osch, W., & Coursaris, C. K. (2013). Organizational social media: A comprehensive framework and research agenda. In 2013 46th Hawaii International Conference on System Sciences (pp. 700-707). IEEE. https://doi.org/10.1109/hicss.2013.439

Van Eck, N.J., & Waltman, L. (2010). Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, 84(2), 523-38. https://doi.org/10.1007/s11192-009-0146-3

Vanti, N. A. P. (2002). Da bibliometria à webometria: uma exploração conceitual dos mecanismos utilizados para medir o registro da informação e a difusão do conhecimento. Ciência da informação, 31(2), 369-379. https://doi.org/10.1590/s0100-19652002000200016

Von Krogh, G. (1998). Care in knowledge creation. California Management Review, 40(3), 133-153. https://doi.org/10.2307/41165947

Von Krogh, G. (2012). How does social software change knowledge management? Toward a strategic research agenda. The Journal of Strategic Information Systems, 21(2), 154-164. https://doi.org/10.1016/j.jsis.2012.04.003

Wagner, C., & Majchrzak, A. (2006). Enabling customer-centricity using wikis and the wiki way. Journal of Management Information Systems, 23(3), 17-43. https://doi.org/10.2753/mis0742-1222230302

Watson, H. J. (2017). Preparing for the Cognitive Generation of Decision Support. MIS Quarterly Executive, 16(3). Disponível em https://aisel.aisnet.org/misqe/vol16/iss3/3

Wiklund, J., & Shepherd, D. (2003). Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses. Strategic Management Jjournal, 24(13), 1307-1314. https://doi.org/10.1002/smj.360

Winter, R., & Chaves, M. S. (2017). Innovation in the management of lessons learned in an IT project with the adoption of social media. International Journal of Innovation: IJI Journal, 5(2), 156-170. https://doi.org/10.5585/iji.v5i2.155

Yates, D., Paquette, S. (2011). Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake. International Journal of Information Management, 31(1), 6-13. https://doi.org/10.1016/j.ijinfomgt.2010.10.001

Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409. https://doi.org/10.1108/13673270910997088

Zhao, D., & Rosson, M. B. (2009). How and why people Twitter: the role that micro-blogging plays in informal communication at work. In Proceedings of the ACM 2009 international conference on Supporting group work (pp. 243-252). https://doi.org/10.1145/1531674.1531710

Publicado

16-02-2021

Descargas

Los datos de descargas todavía no están disponibles.